FAQs

What types of products does COB Ministry offer?

COB Ministry offers apparel and accessories, including T-shirts, hoodies, sweatshirts, and tote bags. Our products are a way to share your faith and support our ministry’s outreach.

How can I return an item I purchased?

To initiate a return, you must contact us within 30 days of receiving your item. The product must be in its original condition, unworn or unused, with tags and in its original packaging. Upon acceptance of your return request, we will provide you with a return shipping label and instructions on how to send your package back.

What is the processing time for orders?

Orders typically take up to 2 business days to be processed before shipment. It is advisable to account for this processing time in addition to the delivery times when placing your order.

What are the delivery times for my order?

Standard shipping generally takes 7 to 12 business days after your order has been processed. Delivery times are estimates and may be affected by carrier delays, holidays, or other unexpected circumstances.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

What should I do if my order arrives damaged or incorrect?

It is important to inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately so that we can evaluate the issue and take appropriate action to resolve it.

How long does it take to receive a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

What should I do if my order is lost or stolen during delivery?

The buyer is responsible for ensuring that the shipping information provided is accurate. If your order is lost or stolen, please contact the shipping carrier for assistance. We recommend double-checking your shipping address before confirming your order to prevent such issues.